Booking Conditions

• Per-Seat Tour Bookings

Individual seats on a shared helicopter flight. Aircraft seats up to 5 passengers plus the pilot. Minimum 3 confirmed passengers required to operate; otherwise, MHN may reschedule or refund.

• Private Charter

Full helicopter dedicated to your group. No minimum passenger requirement. Maximum 5 passengers per AS350 B3e flight. Multi-aircraft and multi-leg charters arranged on request.

• Special Services

Aerial photography and filming, medical evacuation training, corporate events, wedding pre-shoots, and similar specialized services are arranged through a separate inquiry and charter contract process.

Age

Weight Limits

For aircraft safety, we operate strict weight limits:

• Total passenger weight per flight: Maximum 450 kg / 992 lbs combined.
• Individual passenger weight: Maximum 130 kg / 287 lbs.
• Passengers over 100 kg must inform us at booking; we may need to block adjacent seats for balance.

Honesty Matters

Misrepresenting weight is a serious safety issue. We reserve the right to weigh passengers at check-in. If the actual weight materially differs from the declared weight, we may need to refuse boarding without refund.

Medical Conditions

Helicopter tours involve rapid altitude gain (up to 5,545 m / 18,192 ft at Kala Patthar). Please consult your physician before booking if you have:

• Heart conditions or recent cardiac events.
• Severe respiratory conditions (COPD, severe asthma).
• Uncontrolled high blood pressure.
• Recent surgery (within 6 weeks).
• Pregnancy after the second trimester.
• Severe motion sickness history.
• Inner ear conditions affecting balance.

We may request a medical clearance certificate for high-risk conditions. The pilot in command has discretion to refuse boarding to any passenger appearing medically unfit to fly.

1. Submit a booking request via the website, WhatsApp, email, or through an OTA partner.
2. Receive provisional confirmation within 4 hours during business hours.
3. Complete payment (full or required deposit).
4. Receive official booking confirmation with booking reference, flight details, hotel pickup time, and pre-flight checklist.
5. Submit passenger details (full names matching passports, weights, and emergency contacts) at least 48 hours before the flight.
6. Pre-flight communication 24 hours before the flight with a weather update and final logistics.

• Per-seat bookings: Full payment at the time of booking.
• Charter bookings: 30% deposit at booking; balance due 14 days before the flight.
• Last-minute bookings (within 14 days): Full payment at the time of booking, regardless of type.
• Corporate accounts: Invoice with payment terms (Net 15 or Net 30) per a separate agreement.

We provide complimentary hotel pickup from hotels within Kathmandu's Ring Road, including Thamel, Lazimpat, Jhamsikhel, Patan, Boudha, and Budhanilkantha. Pickup outside Ring Road (e.g., Bhaktapur, Nagarkot, Dhulikhel) may incur a surcharge; confirm at the time of booking.

Exact pickup times are confirmed by SMS/WhatsApp 24 hours before your flight. Please be ready in the hotel lobby with your passport, comfortable clothing, sunglasses, and any required medication.

• Passport (original; required by CAAN for passenger manifest).
• Warm clothing (the temperature at Kala Patthar can be below freezing even in summer).
• Sunglasses (high-altitude sun is intense).
• Camera (smartphone is fine; we provide window seats by rotation).
• Personal medications, if any.
• Cash for optional breakfast at Everest View Hotel (USD 25 – 30 per person, not included).

Strictly prohibited: drones, weapons, hazardous materials, large bags (small day pack OK).

Our crew speaks English. Hindi-speaking pilots are typically available for Muktinath and other pilgrim-focused tours. Other languages can be arranged for charter bookings with advance notice.

Date Changes

• Permitted up to 7 days before the flight without penalty, subject to availability.
• Changes within 7 days are at our discretion and may incur a fee.

Passenger Name Changes

• Permitted up to 24 hours before the flight, subject to verification.

Cancellations

Cancellation terms are governed by our [Cancellation & Refund Policy]

• Per-seat tours: 30+ days = 90% refund, 15–29 days = 75%, 7–14 days = 50%, 3–6 days = 25%, 0–2 days = 0%.
• Private charters: 30+ days = 100%, 15–30 days = 70%, 5–15 days = 40%, 1–5 days = 10%, Same day = 0%.
• All cancellations must be submitted in writing to sales@mountainhelicoptersnepal.com.

Bookings Team: Plan your flight, modify a booking, or ask about availability.

• Email: sales@mountainhelicoptersnepal.com
• Phone/WhatsApp: +977 9801062087 (Bookings & General)
• Emergency/Operations: +977 9712082949 (24/7)
• Office Landline: +977 1 4111051 / 4111031
• Hours: 6:00 AM – 8:00 PM NPT (Bookings), 5:00 AM – 9:00 PM NPT (Operations)
• Address: Old Sinamangal, Kathmandu, Bagmati, P.O. Box 20320, Nepal