Privacy Policy

We use the information we collect to:

• Respond to inquiries and process tour, charter, and rescue bookings
• Confirm flight details and coordinate passenger manifests
• Comply with Civil Aviation Authority of Nepal (CAAN) regulations and reporting requirements
• Coordinate with insurance providers and emergency/medical services during rescue operations
• Communicate with you about your inquiry or booking
• Improve our website and customer service
• Comply with applicable legal and regulatory obligations

We do not use your information for unsolicited marketing without your consent.

We do not sell or rent your personal data. As stated on our inquiry form, we do not share your data with third parties for marketing purposes. We may, however, share necessary information with:

• Regulatory Authorities: CAAN, airport authorities, and other government bodies as required for flight clearances and legal compliance
• Emergency and Medical Services: Local authorities, hospitals, or medical teams in connection with search-and-rescue or evacuation operations
• Insurance Providers: For rescue, medevac, or claims-related purposes
• Service Providers: Payment processors and IT/hosting providers who help us operate our website and services, bound by confidentiality obligations

We retain your personal data only for as long as necessary to:

• Fulfill the purpose for which it was collected (e.g., completing a booking or inquiry)
• Meet legal, regulatory, aviation safety, or reporting obligations
• Resolve disputes or enforce our agreements

We implement reasonable technical and organizational safeguards, including SSL encryption and restricted access controls, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Our website may use cookies to improve your browsing experience, analyze site traffic, and understand visitor preferences. You can adjust your browser settings to disable cookies, though this may affect certain site features.

• Under Nepal's Privacy Act, 2075

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and request deletion of your data when it is no longer required for legal or operational purposes.

• If You Are in the European Union (GDPR)

You have the right to access, correct, or request erasure of your personal data; restrict or object to certain processing; withdraw consent at any time; and request a copy of your data in a portable format.

• If You Are a California Resident (CCPA)

You have the right to know what personal information we have collected, request deletion of that information, and not be discriminated against for exercising these rights. We do not sell personal information.

To exercise any of these rights, please contact us at info@mountainhelicoptersnepal.com.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without parental or guardian involvement (such as when a minor is a listed passenger on a booking).

Our website may contain links to third-party websites (such as WhatsApp or Google Maps). We are not responsible for the privacy practices or content of these external sites.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Mountain Helicopters Pvt. Ltd.
• Old Sinamangal, Pepsicola, Kathmandu, Bagmati, P.O. Box 20320, Nepal
• info@mountainhelicoptersnepal.com
• +977-9712082949 / 01-4111051 / 01-4111031, 32