Privacy Policy

When you submit an inquiry or booking request, we may collect:

• Full name
• Email address
• Phone number (with country code)
• Service of interest (tour, charter, rescue, or custom)
• Tour selection and number of passengers
• Preferred travel dates
• Any additional details or messages you provide

For confirmed bookings and rescue/medevac operations, we may also collect:

• Passport or government-issued ID details
• Nationality
• Weight details (required for flight manifests and load calculations)
• Insurance information (for rescue and medical evacuation cases)
• Payment and billing details

Non-Personal Information

We may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on our site
• Cookies and similar tracking technologies

We use the information we collect to:

• Respond to inquiries and process tour, charter, and rescue bookings
• Confirm flight details and coordinate passenger manifests
• Comply with Civil Aviation Authority of Nepal (CAAN) regulations and reporting requirements
• Coordinate with insurance providers and emergency/medical services during rescue operations
• Communicate with you about your inquiry or booking
• Improve our website and customer service
• Comply with applicable legal and regulatory obligations

We do not use your information for unsolicited marketing without your consent.

We do not sell or rent your personal data. As stated on our inquiry form, we do not share your data with third parties for marketing purposes. We may, however, share necessary information with:

• Regulatory Authorities: CAAN, airport authorities, and other government bodies as required for flight clearances and legal compliance
• Emergency and Medical Services: Local authorities, hospitals, or medical teams in connection with search-and-rescue or evacuation operations
• Insurance Providers: For rescue, medevac, or claims-related purposes
• Service Providers: Payment processors and IT/hosting providers who help us operate our website and services, bound by confidentiality obligations

We retain your personal data for the following periods:

After retention periods expire, data is securely deleted or anonymized.

We implement reasonable technical and organizational safeguards, including SSL encryption and restricted access controls, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Our website uses cookies as described in our [Cookie Policy], including essential, analytics, functional, and marketing cookies. You can manage your preferences through our cookie consent banner or the "Cookie Settings" link in the footer.

• Under Nepal's Privacy Act, 2075

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and request deletion of your data when it is no longer required for legal or operational purposes.

• If You Are in the European Union (GDPR)

You have the right to access, correct, or request erasure of your personal data; restrict or object to certain processing; withdraw consent at any time; and request a copy of your data in a portable format.

• If You Are a California Resident (CCPA)

You have the right to know what personal information we have collected, request deletion of that information, and not be discriminated against for exercising these rights. We do not sell personal information.

To exercise any of these rights, please contact us at sales@mountainhelicoptersnepal.com.

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children without parental or guardian involvement (such as when a minor is a listed passenger on a booking).

Our website may contain links to third-party websites (such as WhatsApp or Google Maps). We are not responsible for the privacy practices or content of these external sites.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date.

• Email: sales@mountainhelicoptersnepal.com
• Phone/WhatsApp: +977 9801062087 (Bookings & General)
• Emergency/Operations: +977 9712082949 (24/7)
• Office Landline: +977 1 4111051 / 4111031
• Hours: 6:00 AM – 8:00 PM NPT (Bookings), 5:00 AM – 9:00 PM NPT (Operations)
• Address: Old Sinamangal, Kathmandu, Bagmati, P.O. Box 20320, Nepal