Policy Terms & Conditions

All bookings can be made via

• Phone: +977 9801062087
• Email: sales@mountainhelicoptersnepal.com
• WhatsApp: +977 971-2082953
• Website enquiry form: https://mountainhelicoptersnepal.com/contact
• Online Travel Agents (OTAs): Viator, GetYourGuide, TripAdvisor, Booking.com, Agoda, Expedia, Klook, and authorized partners

Per-Seat Tour Bookings

• Full payment required at the time of booking.

Private Charter Bookings

• 30% deposit at booking.
• Balance due 14 days before the flight.

Last-Minute Bookings (within 14 days of departure)

• Full payment at the time of booking, regardless of booking type.
  

Corporate Accounts

• Invoice with agreed payment terms (Net 15 or Net 30) per separate agreement.
  

Accepted Payment Methods

• Bank transfer
• Cash
• Credit/debit card (a processing surcharge of 4% applies to card payments)

Final Payment

• The remaining balance must be paid in full before departure.

Cancellation by the Client — Per-Seat Tours

All cancellations must be submitted in writing (email or official letter). Refunds based on notice given:

• 30+ days before departure: 90% refund (10% processing fee).
• 15–29 days before departure: 75% refund.
• 7–14 days before departure: 50% refund.
• 3–6 days before departure: 25% refund.
• 0–2 days before departure: No refund.
• No-show / late arrival >30 minutes: No refund.
  

Cancellation by the Client — Private Charters

• 30+ days before departure: 100% refund.
• 15–30 days before departure: 70% refund.
• 5–15 days before departure: 40% refund.
• 1–5 days before departure: 10% refund.
• Same day as departure: No refund.

Cancellation by Mountain Helicopters Nepal

Your safety is our priority. We may postpone, reroute, or cancel a flight due to weather, mechanical issues, or safety concerns. Affected clients will be offered the next available flight slot or a full refund, at the company's discretion.

Postponement Requests

Additional charges may apply for postponed flights. Rescheduling a flight is subject to aircraft and pilot availability.

• All flights depend on weather, visibility, and air traffic control clearance.
• The pilot-in-command has final authority over whether a flight proceeds, including route, altitude, and landing decisions.

Mountain Helicopters Nepal is not liable for costs such as accommodation, meals, or missed onward travel resulting from weather- or technical-related delays.

• Passengers must declare accurate body weight and luggage weight at the time of booking.
• Strict payload limits apply for flights at high altitudes.
• Total passenger weight per flight: Maximum 450 kg / 992 lbs combined.
  Individual passenger weight: Maximum 130 kg / 287 lbs.
  Passengers over 100 kg must inform us at booking; we may need to block adjacent seats for balance.
  
• Excess baggage may need to be left behind or sent on a separate shuttle flight at the Client's expense.

Trekkers and climbers must carry travel insurance covering helicopter rescue and medical evacuation up to their trekking altitude. If insurance approval is delayed, the Client, their agency, or a representative must provide a guarantee of payment before a rescue helicopter is dispatched.

Comprehensive travel insurance is strongly recommended for every passenger, covering:

• Trip cancellation
• Medical treatment
• Helicopter evacuation
• Loss of personal belongings

Passengers must disclose pre-existing medical conditions (heart conditions, pregnancy, respiratory issues) before flying. Mountain flights involve rapid altitude changes; passengers concerned about Acute Mountain Sickness (AMS) should consult a doctor beforehand.

• Mountain Helicopters Nepal maintains passenger liability insurance as required by the Civil Aviation Authority of Nepal (CAAN).
• The Company is not liable for injury, illness, delay, or baggage loss unless caused by proven negligence.
• The company is not responsible for inherent risks associated with high-altitude mountain travel.
• Passengers are responsible for their own luggage and belongings throughout the trip.

Routes, landing points, and schedules may be changed without prior notice when required for safety or operational reasons.

All passengers must follow safety briefings and instructions from pilots and ground staff. Unlawful or unsafe behavior may result in removal from the flight without refund.

Clients are responsible for arranging their own passports, visas, permits, and recommended vaccinations.

Prices may change without notice due to currency fluctuations, fuel costs, taxes, or government fees. Prices confirmed in writing at the time of booking will be honored.

The laws of Nepal govern these Terms and Conditions. Any disputes fall under the exclusive jurisdiction of the courts of Kathmandu, Nepal.

• Email: sales@mountainhelicoptersnepal.com
• Phone/WhatsApp: +977 9801062087 (Bookings & General)
• Emergency/Operations: +977 9712082949 (24/7)
• Office Landline: +977 1 4111051 / 4111031
• Hours: 6:00 AM – 8:00 PM NPT (Bookings), 5:00 AM – 9:00 PM NPT (Operations)
• Address: Old Sinamangal, Kathmandu, Bagmati, P.O. Box 20320, Nepal